May

Private equity acquisitions and investments plentiful in BPO

by Michael RiekPractice Leader at Charles Aris Inc.

Private equity firms are sitting on massive amounts of cash and are looking for companies in which to invest. Every quarter, we’re learning of these investments, acquisitions and mergers in the largest organizations in the Business Process Outsourcing sector. These firms are growing organically but are growing at a much faster rate through..

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Apr

What does digital transformation mean for contact centers and BPOs?

by Michael RiekPractice Leader at Charles Aris Inc.

Let’s first define “digital” … as it relates to the customer experience, we should think of digital as the rate of change based on rapid adoption of technology. Organizations which provide customer service need to understand how technology can improve the customer experience, but investing in digital technology is not a completed digital..

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Apr

Learn to interview with excellence by mastering the pregame

by Ryan KrumroySenior Associate Recruiter at Charles Aris Inc.

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Mar

Best practices for working with recruiters: Help us help you

by Derek Gracey, Jacob Watkins and Josiah SmithCharles Aris Inc.

Recruiting is a nebulous industry with a lot of common misconceptions. And let’s face it: We’re all busy. Here are a few best practices we’ve found to be helpful when working with recruiters:

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Mar

The challenges of attracting customers for a small BPO firm

by Michael RiekPractice Leader at Charles Aris Inc.

As someone who started several nearshore and offshore BPO companies, I understand the challenges of signing new logos when you are small or new. Here are some of the challenges I experienced:

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