Talent acquisition in today’s career marketplace begins with creativity. To land A-level leaders, hiring authorities must find ways to differentiate themselves and their organizations from competitors. Many employers think this process starts with the offer, but top talent acquisition actually begins with the first..Read More
by Michael RiekPractice Leader at Charles Aris Inc.
The impacts of rising minimum wages in the United States are hard to predict and might be quite different for Business Process Outsourcing (BPO) firms and internal or “captive” contact centers.
As wages rise in pockets of the country, several things may occur. Organizations with internal contact centers will perhaps be more apt to reduce..Read More
Effective recruiting practices are a unique balance of art and science. Experts in each function and industry of business tend to respond differently to a variety of terms and tactics which can be employed by internal human resource teams and external recruiting firms.
Whether you..Read More
What is A.I.?
Artificial Intelligence is the ability of software or a machine to think and learn. A.I. technologies are still maturing, so the ability for A.I. to self-learn (via machine learning) isn’t fully developed. When we think of A.I. in contact centers, it’s typically deployed to work and react like human..Read More